Author: Rhonda Bassett-Spiers

Why We’re Updating Our Support Policy, And What It Means for You

0

For years, JAWS, ZoomText, and Fusion users have relied on our support team for guidance, problem-solving, and a personal touch—and we’re committed to making that experience even better. Over the past year, many of you have told us that response times and support availability haven’t always met your expectations. We took that feedback seriously. To …

Read More Why We’re Updating Our Support Policy, And What It Means for You

A Simpler, Faster User Registration Experience Going Live on December 4

0

Thank you to everyone who shared feedback about our user registration process over the past several weeks. Many of you told us the original flow felt longer or more personal than necessary. We listened, and we’ve already made significant improvements to make registration quicker, clearer, and more comfortable for all users. Here’s a reminder of what is changing …

Read More A Simpler, Faster User Registration Experience Going Live on December 4

Vispero Accounts: An Explanation, an Apology, and a Path Forward

We want to begin by acknowledging something important: we should have communicated these changes earlier, more clearly, and with greater transparency. Several of you have shared that the rollout of user registration felt abrupt, confusing, or too personal. We understand this feedback, and we sincerely apologize for the delay in responding. We are committed to …

Read More Vispero Accounts: An Explanation, an Apology, and a Path Forward